Customer Reviews for Brice Brown State Farm Insurance
LSJ on 8/13/2015 10:44:26 PM
On 15 April 2015, I contacted my husband’s State Farm Insurance agent, Michael Bennardo; and my agent, Brice Brown; to inform them we would be switching to a different auto insurance company effective 17 April 2015. Gail Clapner, at Bennardo, politely and efficiently completed the change. My experience with Brice Brown’s office was an entirely different situation.
The first representative of Brice Brown’s agency with whom I spoke suggested my policy could not be cancelled until I provided the name of the new insurance company. Further, he explained he needed the Declarations page of my new policy in order to provide a “better offer” from State Farm Insurance. I told him that price (although substantially lower) was not the only reason I was choosing to seek auto insurance elsewhere. I asked him when I could expect the refund of my unused insurance (my policy was paid until 25 April 2015) and was told, “It takes nine months to have a baby. You should have your refund by then.”
Shocked by this response (although a perfect example of why I wanted to find a more professional insurance agent than Brice Brown), I requested to speak with Brice Brown. Instead, a few hours later (10.50 a.m., 15 April), I received a call from Bud Cutter, at Brice Brown’s office. He apologized for his co-worker’s pedantic and offensive remarks—and assured me I would receive my refund within 20-30 days (presumably, no later than 15 May).
Despite Brice Brown’s agency’s consistently careless errors throughout my relatively short (24 April 2013 – 17 April 2015) contract—I can provide at, a minimum, SIX incorrect documents submitted to me (e.g., despite repeated attempts, Brice Brown’s agency was unable to provide me with an insurance policy in the name that matched my driver’s license and automobile title). Perhaps naively—and, thankfully, without any claims—I expect regulations would trump idiocy. But, would State Farm have covered me in case of an accident when the name on my insurance does not match the name on my driver’s license and title?
Then I received a cancellation notice from State Farm Mutual Automobile Insurance Company, dated 27 May 2015, effective 12 June 2015, for nonpayment of premium. Brice Brown’s office never submitted my non-renewal! Immediately upon receipt of this cancellation notice, I contacted State Farm’s national number (800-782-8332). “Shareda” contacted Brice Brown’s office on a conference call, spoke with “Victoria” (victoria@bricebrown.net) who confirmed my refund “will be processed ASAP.” How could there be any more incompetent steps made by Brice Brown’s office?
Yet, still later, I received an ACKNOWLEDGEMENT OF CANCELLATION REQUEST—dated 16 June 2015, with an EFFECTIVE DATE OF CANCELLATION of 13 May 2015 with “’NONE Premium Refund”—no mention of my 17 April cancellation date. Once again, Brice Brown’s office did not process my seemingly simple request.
So, on 22 June 2015, at 4.10 p.m., I called Brice Brown’s office, spoke with Vicki, and made an appointment to meet with Brice Brown on 25 June 2015, at 1.00 p.m.—his earliest availability. I wanted to make sure there were no more stupid and careless errors.
I arrived at Brice Brown’s office at 1.00 p.m., for our scheduled meeting. I waited patiently, until 1.15 p.m., when I overheard an employee in the office mention Brice was “out for lunch.” By that time, two other employees had assured me Brice would be available for our meeting within a minute or two of our appointment time. Brice Brown’s employees were clearly uncomfortable by the requirement to cover for their boss who was not in the office. Apparently, no appointment was ever made (another stupid and careless error).
I left without meeting my State Farm agent, Brice Brown. His son-in-law, working at the agency, called about an hour later and agreed the agency “dropped the ball”—whatever that means. Shortly after, Brice Brown called, asked me to repeat everything I had repeated half a dozen times before, and then told me he’d expedite my refund—as his office had already promised to do more than two months earlier! I did not receive my refund until July 8—and, Brice Brown miscalculated the number of days; I should have received a refund for SEVEN days, not SIX.
I am sure my complaints are minimal compared to, say, someone who paid his insurance and didn’t receive the essential benefits of his insurance. Nevertheless, Brice Brown’s agency: 1) could not get my name correct, despite multiple attempts; 2) refused to cancel my insurance and relied on bullying tactics; 3) has consistently made mistakes (other than the insured’s name) or been unable to provide policy information; 4) has withheld/delayed a refund unnecessarily; and, based on my experience, exemplifies a high level of incompetency.
Brice Brown’s agency is a blight on State Farm Insurance. I might have continued with State Farm—if its representative in Brice Brown were not so careless in his records, inconsiderate to his customers, and debilitating to his employees’ professional actions.
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